November 2021 – Flare Design

Posted on November 23, 2021February 24, 2022

Taggedagent,agent competency,AHT,change management,coaching,customer experience,savings,skills based routing,speech,speech recognition,training,transformation

Contact Centre CX

Agent Productivity

Playing to Agents Strengths Over many years the role of the Contact Centre Agent has been evolving and now, more than ever before, having the...

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