Our industry experience is varied and we have delivered many initiatives for government, telecommunications, banking, and energy clients. So many now we are struggling to keep the website up to date! A few missing from the graphic that we’ve worked for in the last 5 years include:
– OCBC Bank (Singapore)
– Spark NZ (previously Telecom)
– NZ Post
– Xero Accounting Software
– Genesis Energy
– Fisher & Paykel
– Vodafone NZ
– Mercury Energy
– Commonwealth Bank of Australia
– Southern Cross Health Care
– Queensland Utilities
Government Departments and Local Authorities
– Department of Internal Affairs NZ (DIA)
– Australian Tax Office (ATO)
– Department of Human Services (DHS)
– Inland Revenue
– Worksafe NZ
– Tauranga City Council
– Ministry of Business, Innovation, and Employment (MBIE)
– Housing NZ
– Ministry of Social Development NZ (MSD)
These engagements range from strategies, to specific channel designs and business change.
Clients have expressed the fact that, for channel projects, our early engagement reduced their overall risk by eliminating probable change control and rework that results from uninformed planning and design. Our approach is to always embed each solution into your business so you realise the benefits and maintain ultimate control.
Our channel “strategy” work, on the other hand, has been praised by our clients for shaping clear pathways to improving customer service where they can reduce costs, keep pace with changing customer preferences in relation to channels they want to interact, and how to bring internal staff on the journey.
This is all part of our focus to help business extract real value from their people and systems, particularly in the area of contact centres and IVR, including speech recognition, biometrics and self-service.
Check out our portfolio for some of the examples of the work we have done across different industries.