June 2021 – Flare Design

Posted on June 14, 2021March 21, 2022

Taggedcontact centre,customer experience,IVR,skills based routing,speech

Contact Centre CX

IVR Design Mistakes

How do IVRs end up so horrible? It's hard to believe we're almost four decades on from the original Periphonics and IBM IVR solutions, yet...

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