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Agent Productivity
Posted on November 23, 2021February 24, 2022
by Richard
Taggedagent,agent competency,AHT,change management,coaching,customer experience,savings,skills based routing,speech,speech recognition,training,transformation
Contact Centre CX

Agent Productivity

Playing to Agents Strengths Over many years the role of the Contact Centre Agent has been evolving and now, more than ever before, having the...

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Health Check Time

Health Check Time

IVR Design Mistakes

IVR Design Mistakes

Great CX…

Great CX…

IVR Design Mistakes
Posted on June 14, 2021March 21, 2022
by Richard
Taggedcontact centre,customer experience,IVR,skills based routing,speech
Contact Centre CX

IVR Design Mistakes

How do IVRs end up so horrible? It's hard to believe we're almost four decades on from the original Periphonics and IBM IVR solutions, yet...

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More like this

Agent Productivity

Agent Productivity

Health Check Time

Health Check Time

Great CX…

Great CX…

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Copyright Flare Design Australia PTY Ltd
Theme: Anecdote Lite By WeDevStudios. Powered by WordPress.