Portfolio 1 Column

Time-in-motion Study

Driving business decisions using root cause data
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Designing a Channel Strategy

Time-in-motion studies are a powerful way to drive towards a very detailed channel strategy
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Visibility of IVR CX

Gaining business confidence through a regular health check of the IVR
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Driving Phone Banking

Our rule of thumb is that, in the banking domain, you should be able to direct 80-85%+ of all calls into your phone banking.
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Voice Biometrics Testing

This client’s objective was to improve the ease of use and access to services by introducing a voice biometric solution for customers calling its contact centre, and for the future re-use¬†across
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