Portfolio 2 Columns

Time-in-motion Study

Driving business decisions using root cause data

Designing a Channel Strategy

Time-in-motion studies are a powerful way to drive towards a very detailed channel strategy

Visibility of IVR CX

Gaining business confidence through a regular health check of the IVR

Driving Phone Banking

Our rule of thumb is that, in the banking domain, you should be able to direct 80-85%+ of all calls into your phone banking.

Voice Biometrics Testing

This client’s objective was to improve the ease of use and access to services by introducing a voice biometric solution for customers calling its contact centre, and for the future re-use¬†across

Manual Testing

Testing Systems under an Agile Model