4 Columns With Filterer

Time-in-motion Study

Driving business decisions using root cause data

Designing a Channel Strategy

Time-in-motion studies are a powerful way to drive towards a very detailed channel strategy

Visibility of IVR CX

Gaining business confidence through a regular health check of the IVR

Driving Phone Banking

Our rule of thumb is that, in the banking domain, you should be able to direct 80-85%+ of all calls

Voice Biometrics Testing

This client’s objective was to improve the ease of use and access to services by introducing a

Manual Testing

Testing Systems under an Agile Model

Testing Contact Centre Systems

This government organization was combining its services across the broader customer portfolio, in tu

INFOMart Reporting

Leveraging Your Management Reporting