Flare Design
Services
Clients
4 Columns With Filterer
all
Change Management
Contact Centre
IVR and self-service
Open Speech
Operating Model
Perform
Technology Review
Voice Biometrics
Voice Talent and Brand
Time-in-motion Study
Driving business decisions using root cause data
Designing a Channel Strategy
Time-in-motion studies are a powerful way to drive towards a very detailed channel strategy
Visibility of IVR CX
Gaining business confidence through a regular health check of the IVR
Driving Phone Banking
Our rule of thumb is that, in the banking domain, you should be able to direct 80-85%+ of all calls
Voice Biometrics Testing
This client’s objective was to improve the ease of use and access to services by introducing a
Manual Testing
Testing Systems under an Agile Model
Testing Contact Centre Systems
This government organization was combining its services across the broader customer portfolio, in tu
INFOMart Reporting
Leveraging Your Management Reporting