This government organization was combining its services across the broader customer portfolio, in turn requiring a consolidated technology and services solution for its Contact Centres.
Challenge: To improve and simplify the process of testing that encompassed such a large amount of change
We were able to assist by providing an automated testing solution for the transitioning of services into new carriers, expanding and upgrading infustratucture, as well as for any new business capabilities and services.
Our testing included:
As well as bringing significant testing expertise to the table our team all have strong contact centre experience as well as business analyst and project management skills. These combine to enable us to easily translate requirements, develop test strategies, manage, and conduct testing across multiple channels, IT environments, and application technologies. This enables us to work more efficiently and easily across:
The end result has been in excess of 25,000 tests that provided the business confidence in its go-live solution.