Flare Design were instrumental in the delivery of an extremely successful open speech solution at Westpac. They challenged the business, the business operating model, overcame stakeholder concerns, and really engaged staff to ensure long term adoption. The challenge with a speech recognition project is not the technology. The technology works. It is the application of the technology that is the point of difference in the industry. As program director they were truly my trusted partner and with their guidance we delivered an exceptional project.