We have utilised Flare Design for over 5 years. What started as seeking some vendor neutral design thinking, has developed over the years to the point we consider Flare as one of our organisations key design partners for voice, speech, biometrics, business improvement, and self service.
I would highly recommend organisations who are working through their strategy or customer experience roadmap to engage with Flare Design, to ensure you get the right framework that’s appropriate and unique to your organisation going forward.