Flare Design were engaged to undertake a review of our IVR system from, what I had initially understood, was a technology standpoint. What eventuated was an incredibly thorough critique – packed with jarring revelations, and also loaded with opportunities for the business to make a difference.
Flare-Design’s input has not only revitalised but has re-shaped my thinking. Far from being bogged down by IT solutions, my team and I have now lifted our gaze to the inherent potential at our disposal and the action plan laid our before us.
A huge thanks guys!