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Voice Biometrics Testing

March 12, 2015
by Mauricio
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This client’s objective was to improve the ease of use and access to services by introducing a voice biometric solution for customers calling its contact centre, and for the future re-use across all its channels. Both active and passive voice biometrics were tested although the
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Testing Contact Centre Systems

January 19, 2015
by Mauricio
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This government organization was combining its services across the broader customer portfolio, in turn requiring a consolidated technology and services solution for its Contact Centres. Challenge: To improve and simplify the process of testing that encompassed such a large amount of c
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Protected: Voice Biometrics Bake-off

September 06, 2013
by Hamish
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IVR Review

June 22, 2013
by Richard
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Reviews of "as is" states of IVRs often turn up significant opportunities to improve your customer experience and business performance.
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Extracting Voice Biometrics Potential

May 05, 2013
by Richard
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Opportunities to leverage the largest biometrics deployment in Australasia.
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Contact Centre Wish List!

April 08, 2013
by Richard
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Most contact centre managers and operations would love to have the number of enabling technologies Inland Revenue has implemented.
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Contact Centre Capabilities

February 01, 2013
by Hamish
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Setting out the CX capabilities of the future contact centre
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NAB Voice Biometrics

November 21, 2012
by Hamish
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This was the first major financial institution in the AsiaPacific (and arguably world) to successfully deploy voice biometrics in front of the contact centre.
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Voice Biometrics Accelerator

July 07, 2012
by Hamish
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Driven by a big objective the Inland Revenue project required some innovative thinking to enrollment design.
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Name Based Voice Biometrics

January 07, 2012
by admin
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What do you do if your customers don't know their identification number but you want to voice verify them?
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