This client’s objective was to improve the ease of use and access to services by introducing a voice biometric solution for customers calling its contact centre, and for the future re-use across all its channels. Both active and passive voice biometrics were tested although the
This government organization was combining its services across the broader customer portfolio, in turn requiring a consolidated technology and services solution for its Contact Centres. Challenge: To improve and simplify the process of testing that encompassed such a large amount of c
This was the first major financial institution in the AsiaPacific (and arguably world) to successfully deploy voice biometrics in front of the contact centre.