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Protected: Voice Biometrics Bake-off

September 06, 2013
by Hamish
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IVR Review

June 22, 2013
by Richard
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Reviews of "as is" states of IVRs often turn up significant opportunities to improve your customer experience and business performance.
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Contact Centre Capabilities

February 01, 2013
by Hamish
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Setting out the CX capabilities of the future contact centre
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Using Automation for CX Testing

September 18, 2012
by Hamish
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Gain more business control over your speech system tuning release.
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Transformation Program

June 07, 2012
by Hamish
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How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?
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Service Transformation

March 14, 2012
by Hamish
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We've been fortunate to be engaged on a number of customer service transformation programs...
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Intelligent “Front Door” to the business

December 07, 2011
by admin
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The speech navigator may be 7 years old but remains one of the most intelligent open speech systems going around.
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Vendor and Solution Procurement

March 25, 2011
by Hamish
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Quality is what we focus on adding to the procurement cycle, eliminating significant amount of time in the process.
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