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Protected: Voice Biometrics Bake-off
September 06, 2013
by
Hamish
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IVR Review
June 22, 2013
by Richard
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Reviews of "as is" states of IVRs often turn up significant opportunities to improve your customer experience and business performance.
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Contact Centre Capabilities
February 01, 2013
by
Hamish
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Setting out the CX capabilities of the future contact centre
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Using Automation for CX Testing
September 18, 2012
by
Hamish
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Gain more business control over your speech system tuning release.
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Transformation Program
June 07, 2012
by
Hamish
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How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?
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Service Transformation
March 14, 2012
by
Hamish
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We've been fortunate to be engaged on a number of customer service transformation programs...
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Intelligent “Front Door” to the business
December 07, 2011
by admin
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The speech navigator may be 7 years old but remains one of the most intelligent open speech systems going around.
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Vendor and Solution Procurement
March 25, 2011
by
Hamish
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Quality is what we focus on adding to the procurement cycle, eliminating significant amount of time in the process.
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