This was the first major financial institution in the AsiaPacific (and arguably world) to successfully deploy voice biometrics in front of the contact centre.

Put some effort into making your existing self-service "sticky" and you'll get heaps of that low risk, low hanging benefit out for your business.

How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?

To ensure the investment is leveraged, any contact centre technology deployment should start with alignment to the operating model.