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Contact Centre Review

April 08, 2013
by Richard
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We are often asked to baseline clients contact centres, enabling technologies and introduce solutions and processes to drive greater efficiency.
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NAB Voice Biometrics

November 21, 2012
by Hamish
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This was the first major financial institution in the AsiaPacific (and arguably world) to successfully deploy voice biometrics in front of the contact centre.
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Re-invigorating the Self-service Channel

August 23, 2012
by Richard
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Put some effort into making your existing self-service "sticky" and you'll get heaps of that low risk, low hanging benefit out for your business.
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Voice Biometrics Accelerator

July 07, 2012
by Hamish
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Driven by a big objective the Inland Revenue project required some innovative thinking to enrollment design.
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Transformation Program

June 07, 2012
by Hamish
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How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?
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Service Transformation

March 14, 2012
by Hamish
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We've been fortunate to be engaged on a number of customer service transformation programs...
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