We are often asked to baseline clients contact centres, enabling technologies and introduce solutions and processes to drive greater efficiency.

This was the first major financial institution in the AsiaPacific (and arguably world) to successfully deploy voice biometrics in front of the contact centre.

Put some effort into making your existing self-service "sticky" and you'll get heaps of that low risk, low hanging benefit out for your business.

Driven by a big objective the Inland Revenue project required some innovative thinking to enrollment design.

How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?

We've been fortunate to be engaged on a number of customer service transformation programs...