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INFOMart Reporting

January 12, 2015
by Lisa Casagranda
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Leveraging Your Management Reporting
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Protected: Voice Biometrics Bake-off

September 06, 2013
by Hamish
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IVR Review

June 22, 2013
by Richard
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Reviews of "as is" states of IVRs often turn up significant opportunities to improve your customer experience and business performance.
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Insurance Channel Strategy

June 17, 2013
by Richard
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Keeping pace with customers contact preferences is an opportunity to improve the cost base, as well as necessary to stay relevant to your customers.
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Contact Centre Review

April 08, 2013
by Richard
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We are often asked to baseline clients contact centres, enabling technologies and introduce solutions and processes to drive greater efficiency.
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Contact Centre Wish List!

April 08, 2013
by Richard
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Most contact centre managers and operations would love to have the number of enabling technologies Inland Revenue has implemented.
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Using Automation for CX Testing

September 18, 2012
by Hamish
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Gain more business control over your speech system tuning release.
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Transformation Program

June 07, 2012
by Hamish
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How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?
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Contact Centre Technology

February 25, 2012
by Richard
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Making sure procurement can focus on the right KPIs to get the most out of a vendor engagement.
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Technology Review

May 25, 2011
by Hamish
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Decisions on technology or commercial constructs should follow a clear and concise understanding of the business needs and roadmap.
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