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Contact Centre Capabilities

February 01, 2013
by Hamish
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Setting out the CX capabilities of the future contact centre
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Contact Centre Technology

February 25, 2012
by Richard
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Making sure procurement can focus on the right KPIs to get the most out of a vendor engagement.
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Technology Review

May 25, 2011
by Hamish
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Decisions on technology or commercial constructs should follow a clear and concise understanding of the business needs and roadmap.
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Vendor and Solution Procurement

March 25, 2011
by Hamish
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Quality is what we focus on adding to the procurement cycle, eliminating significant amount of time in the process.
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