Flare Design
Services
Clients
Time-in-motion Study
July 01, 2017
by Richard
0 Comment
Driving business decisions using root cause data
Continue Reading →
INFOMart Reporting
January 12, 2015
by Lisa Casagranda
0 Comment
Leveraging Your Management Reporting
Continue Reading →
Insurance Channel Strategy
June 17, 2013
by Richard
Comments are off
Keeping pace with customers contact preferences is an opportunity to improve the cost base, as well as necessary to stay relevant to your customers.
Continue Reading →
Contact Centre Review
April 08, 2013
by Richard
0 Comment
We are often asked to baseline clients contact centres, enabling technologies and introduce solutions and processes to drive greater efficiency.
Continue Reading →
Contact Centre Wish List!
April 08, 2013
by Richard
0 Comment
Most contact centre managers and operations would love to have the number of enabling technologies Inland Revenue has implemented.
Continue Reading →
Contact Centre Capabilities
February 01, 2013
by
Hamish
0 Comment
Setting out the CX capabilities of the future contact centre
Continue Reading →
Transformation Program
June 07, 2012
by
Hamish
0 Comment
How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?
Continue Reading →
Step 1: Operational Model
November 15, 2011
by
Hayley
0 Comment
To ensure the investment is leveraged, any contact centre technology deployment should start with alignment to the operating model.
Continue Reading →
Contact centre effectiveness
April 07, 2011
by Richard
0 Comment
As a trusted advisor we've been able to consistently drive efficiency improvements into the Energy Centre.
Continue Reading →
Twitter Widget
Twitter feed loading
Portfolio