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Contact Centre Wish List!

April 08, 2013
by Richard
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Most contact centre managers and operations would love to have the number of enabling technologies Inland Revenue has implemented.
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Transformation Program

June 07, 2012
by Hamish
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How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?
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Service Transformation

March 14, 2012
by Hamish
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We've been fortunate to be engaged on a number of customer service transformation programs...
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Step 1: Operational Model

November 15, 2011
by Hayley
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To ensure the investment is leveraged, any contact centre technology deployment should start with alignment to the operating model.
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Contact centre effectiveness

April 07, 2011
by Richard
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As a trusted advisor we've been able to consistently drive efficiency improvements into the Energy Centre.
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