Most contact centre managers and operations would love to have the number of enabling technologies Inland Revenue has implemented.

How do you design and deliver multiple projects and achieve the level of business adoption to ensure success?

We've been fortunate to be engaged on a number of customer service transformation programs...

To ensure the investment is leveraged, any contact centre technology deployment should start with alignment to the operating model.

As a trusted advisor we've been able to consistently drive efficiency improvements into the Energy Centre.