(2011) Tim Andrew, general manager for ATMs and self-service at National Australia Bank, delivered the latest insights on the bank’s real world experience with biometric authentication.
As at mid 2011, the bank had enrolled 130,000 voiceprints, relying on a self-enrollment process. At the Voice Leadership Forum, Andrew noted that enrollment procedures are under review and that the program might benefit from a “recruitment” process when customers sign up for online or mobile banking services.
Flare Design were heavily involved in the implementation of both open speech and voice biometrics at NAB, references to some of the work can be found here
The full article from Opus Research can be read …here.
Direct access to the NAB website announcement to the launch of Speech security, the name given to the voice biometrics solution is here.
About Flare Design: Flare are leaders in voice biometric customer experience and business process design. We bring a complete end-to-end view of the impacts, pitfalls and mitigating strategies of voice biometric implementations, change and the impact on staff.