I am currently in a very privileged position, for the first time in my career. It is something that I have been advocating for many years – sometimes begging for – and now it has happened. I have been brought into a transformation program, right at the very beginning and, even better still, this is endorsed by, and working with technology.
As a change practitioner it is more normal to be brought into a program during the detailed design phase. At this point it is often only a few months away from pilot. This means that there is little time to gain a detailed understanding of the solution and the impacts on the business. There is little chance to provide feedback on the design and how it will impact the end users and it is often a ‘race’ to complete the necessary change documents and then plan and organise the pilot. This common approach generally results in;
- Underestimation of the change impacts,
- Mis-alignment of stakeholders and their expectations
- An implemented solution that has been developed without a strong emphasis on the end user
Having also seen the impact of the aforementioned approach, this Technology Program Director was keen to try something new. He has invited me to provide change guidance to the technical/business analysis teams.
At present I am working with a great team of business analysts as they capture the business requirements, from which the solutions will be developed. On a daily basis I marvel at their focus and detailed thinking and their ordered approach to their profession (so far removed from the dis-order of people, behaviour and culture that I normally work with).
Whilst giving me a greater appreciation for the process and management of requirements gathering it has also confirmed what I suspected all along…that organisations are ‘missing a trick’ by not engaging their change management teams sooner.
Given that I do come from a world of chaos and disorder and I see how these solutions ‘play out’ both during pilot and once implemented, I regularly have a different slant on requirements and this forum really allows for the ‘voice of the agent’ to be heard.
This rather unusual approach is creating a whole world of opportunities to do things differently and ultimately, better. I’ll keep you posted as we go.